Disclosure Log
Pothole reporting (FOI/5313)
Message from Nottinghamshire County Council - 18 February 2025
Dear ***** *****
Provision of requested information – Ref: FOI/00005313
Thank you for your request for information about Pothole reporting, which we received on 27th January 2025. Your request has been considered under the Environmental Information Regulations 2004 (EIR). The response to your request is provided below.
In your request you asked:
For each of these calendar years - 2021, 2022, 2023, 2024 - please answer the following questions:
- How many potholes were reported to the council by members of the public
2021: 9,997
2022: 11,025
2023: 17,720
2024: 24,359
- How many potholes were detected as part of the council’s own monitoring
2021: 602
2022: 1,533
2023: 4,135
2024: 19,657
- How many claims for pothole-related damage did the council receive from drivers
The information is provided in the table below.
- How many claims resulted in the council paying out to drivers (i.e. the number of successful pothole-related damage claims recorded)
The information is provided in the table below.
- What is the average sum that was paid out to drivers per claim
The information is provided in the table below.
| Number of Claims Received from Drivers | Number of claims from Drivers Settled | Average Sum Paid to Drivers | |
| 2021 | 588 | 30 | £452.48 |
| 2022 | 740 | 21 | £530.74 |
| 2023 | 1,521 | 110 | £397.14 |
| 2024 | 1,654 | 435 | £283.02 |
Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to EIR requests. For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf.
If you are unhappy with the way the authority has handled your request you may ask for an internal review. Please contact: Complaints and Information – Team Manager, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected], who will arrange an internal review of your case.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/.
If you have any queries about this response, please contact us.
Yours sincerely
The Complaints and Information Team
Nottinghamshire County Council