Disclosure Log
Freedom of Information request - Information in Communications Systems and Technology (FOI/4917)
Message from Nottinghamshire County Council - 18 November 2024
Dear Requester,
Requester FOI/4917
Further to your request received on 21st October 2024 I confirm that the Council has now considered your request under the Freedom of Information Act 2000.
All contract information on Networks, Communications and Telephony can be found on the public contracts database (Unified Comms - Contract details), ( WAN - Contract details), (Telephony - Contract details), (Contact Centre - Contract details)
Connectivity and Network Services:
a. Who provides your WAN and internet connectivity and the annual spend on each See contracts above
b. Who provides your SIP trunks and what is the annual spend See contracts above
c. Who provides your WAN services, is this MPLS, SD WAN or Internet, and what is the annual spend See contracts above
d. Who provides your LAN infrastructure and what is your annual spend Exempt
e. Who provides your WIFI infrastructure and what is your annual spend Exempt
f. Please confirm the manufacturer(s) of your wired network core and edge switching Exempt
g. When was your core network installed Unknown
h. Has it been updated subsequently Exempt
i. Who maintains your core network See contracts above
j. When is the contract renewal date See contracts above
k. Please confirm value of the initial project See contracts above
l. Please confirm the value of annual support/maintenance services (in £) See contracts above
Telephony and storage:
1. Telephony and UC/ Collaboration
a. Please confirm the manufacturer of your telephony system(s) that are currently in place Exempt
b. When is your contract renewal date See contracts above
c. Who maintains your telephony system(s) See contracts above
d. Do you use Unified Communications or Collaboration tools , if so which ones Exempt
2. Microsoft
a) What Microsoft 365 licence do you have across the business e.g. E3, E5 both
b) Which partner looks after your Microsoft tenant Exempt
c) Where do you host your applications Do you have on-premise infrastructure or do you host your applications in public or private cloud Which both
3. Storage
a. Does your organisation use on-premise or cloud storage or both both
b. Please confirm the on-premise hardware manufacturer Exempt
c. Please confirm your cloud storage provider Exempt
d. What is your annual spend on cloud storage Exempt
e. How do you back up your data and with who e.g. Backup as a Service Exempt
Contact Centre, CRM, and AI & Automation:
1. Contact Centre – target to organisations we know have a CC
a. Do you have a customer/ citizen facing contact centre If not please skip these questions. Yes
b. Do you employ and manage your own agents, or do you outsource to a third party If you outsource who to Own Managed Agents
c. How many contact centre agents do you have Approx 50
d. Do agents work from home Or just your offices both
e. Please confirm the manufacturer of your contact centre system(s) that are currently in place Exempt
f. When is your contract renewal date See contracts above
g. Who maintains your contact centre system(s) See contracts above
2. CRM
a. Do you use a CRM in the contact centre What platform is used No
b. Do you use the same CRM for the rest of the organisation What platform is used Exempt
c. Do you use a knowledge base / knowledge management platform What platform is used Exempt
3. AI & Automation
a. Does your organisation have a customer or citizen facing chatbot If so, who provides this chatbot technology No
b. Does your organisation utilise RPA technology If so which RPA technology provider do you use No
For this FOI we are not releasing any further information on ICT network devices, Wifi, LAN, CRM, Telephony, Microsoft or AI network connections, hardware, software, Backups or commercial contracts that are not already available to the public.
This is exemption information under section 31 of Freedom of Information Act. The public interest in disclosure for transparency, scrutiny and accountability of public bodies is outweighed by the public interest in ensuring the risks to operations and assets of public authorities are not exposed to malicious actors.
This is due to the following:
- Any information that could be used by hackers, scammers, and other malicious actors to compromise the Council’s ICT systems and cyber security should not be disclosed to external organisations, partners or members of the public.
- Examples of information which could be used by malicious actors, particularly if comprised of details relating to short time periods of less than a year, include:
- Use of external cyber/online security contractors, firms; and
- Details of ICT and cyber security systems, procedures, policies and contracts particular to the Council
We hope you find this information useful.
The Council publishes Access to Information requests and responses on its online Disclosure Log. Only requests deemed to be in the public interest will be included and any request included within this log will be de-personalised accordingly.
To view the Council’s Disclosure Log, please visit our website.
If you have any queries about this email, please do not hesitate to contact us, quoting the reference number listed at the top of this letter in all communications.
If you are unhappy with the Council’s response to your request and wish to make a complaint or to request a review of the information provided, please write to us or complete the on-line complaint form that can be found on our website.
If after going through the Council’s Internal Review process you are still not satisfied, you can contact the Information Commissioner direct.
| Information Commissioner Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF | Helpline: Email: Website: | 0303 123 1113 01625 545 745 [email protected] www.ico.org.uk |
Yours sincerely
Freedom of Information
Complaints and Information Team
Chief Executives Department
Nottinghamshire County Council
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