Disclosure Log

Further to your request received on 06/01/2026, I confirm that the Council has now considered your request under the Freedom of Information Act 2000.

1. Do you have a web-based community information, advice and guidance website for adult social care
YES Details can be found on our website- Home | Nottinghamshire County Council – the community directory website should be www.nottshelpyouself.org.uk
2. Do you have a social care community directory of services
YES – as per question 1 
If yes to both or either of the above
a. Is this developed in-house or by an external provider
Community Directory developed by external provider
b. If an external provider, please provide the name of the supplier
Idox for the community directory
c. If an external provider, please provide the renewal date for the contract.
31st March 2026
3. What is the annual support cost for your IAG/Directory
£25,000 for the community directory
4. Are there any plans to review provision in the next 12 months
New provider for the community directory already procured to go live 1 April 2026
5. Are the council considering an all-age portal that includes ASC, SEND/local offer and FIS
The community directory already delivers this
6. Please provide the name(s), email(s), and telephone number(s) of the individual responsible for the IAG/directory within your organisation
Currently Laura Chambers, [email protected] will be Claudine White for the new website
Children/Young People
1. Please provide the name(s), email(s), and telephone number(s) of the individual(s) responsible for the FIS / SEND Local Offer websites within your organisation
FIS – Mark Norman, [email protected] SEND Local Offer, Phil Smith, [email protected]
2. Are your Local Offer pages/FIS site developed in-house or externally
Content developed in-house, website developed externally.
If an external provider is used.
1. which providers currently provide your Family Information Services directories and/or SEND Local Offer site
IDOX
2. please confirm the value of the FIS contract and/or Local Offer site detailing implementation cost and ongoing if possible
Delivered through the community directory website, so ongoing costs are part of the existing contract for the community directory
3. when is the contract(s) due for renewal
31st March 2026
4. If delivered internally, are there any plans for this to be developed by an external supplier
N/A – already delivered by external provider
The information supplied to you continues to be protected by the Copyright, Designs and Patents Act 1988. You are free to use it for your own purposes, including any non-commercial research you are doing and for the purpose of news reporting. Any other re-use, for example commercial publication, would require the permission of the copyright holder.

The Council publishes Access to Information requests and responses on its online Disclosure Log. Only requests deemed to be in the public interest will be included and any request included within this log will be de-personalised accordingly.

To view the Council’s Disclosure Log, please visit our website.

If you have any queries about this email please do not hesitate to contact me directly, quoting the reference number listed at the top of this letter in all communications.

If you are unhappy with the Council’s response to your request and wish to make a complaint please write to us or complete the on-line complaint form that can be found on our website.

If after going through the Council’s Internal Review process you are still not satisfied, you can contact the Information Commissioner direct.

Yours sincerely

Complaints and Information Team

Chief Executives Department

Nottinghamshire County Council

The Council is committed to protecting your privacy and ensuring all personal information is kept confidential and safe. For more details see our general and service specific privacy notices at: https://www.nottinghamshire.gov.uk/global-content/privacy