Disclosure Log

Freedom of Information request - Understanding ICT (FOI/5027)

Message from Nottinghamshire County Council - 19 November 2024

Dear Requester,

Request FOI/5027

Further to your request received on 13th November 2024, I confirm that the Council has now considered your request under the Freedom of Information Act 2000.

I would like to politely request information under the Freedom of Information Act:

SIP Trunking:

Have you implemented SIP Please see contact detail -  Contract details
If yes, when does the contract expire See contract above
Who is your SIP provider See contract above
The email address of the primary contact for this contract [email protected]

Team Licences:

Which Microsoft 365 Licence do you have e.g. E3, E5 Both
Have you voice enable your Teams Licences Yes
If not, is that something you are considering N/A

Telephony:

What is your current telephony system Please see contact detail -  Contract details
How many users of the telephony system Approx 6000
When is the contract up for renewal See contract above
The email address of the primary contact for this contract [email protected]

Contact Centre:

What contact centre solution is the council using Exemption below (*)
How many agents does the contact centre employ Approx 50
How many agents are concurrently working Approx 50
When is the contract for the contact centre ending N/A Inhouse

Mobile phones:

Who is your current mobile phone provider Exemption below (*)
How many mobile connections 8339
When is the contract up for renewal Sept 2027
How long do you contract for (24 or 36 months) 36
The email address of the primary contact for this contract [email protected]

*For this FOI we are not releasing any information on our Mobile contract or Contact Centre solution (see exemption details and explanations below). 
This is exemption information under section 31 of Freedom of Information Act. The public interest in disclosure for transparency, scrutiny and accountability of public bodies is outweighed by the public interest in ensuring the risks to operations and assets of public authorities are not exposed to malicious actors. 
This is due to the following: 
Any information that could be used by hackers, scammers, and other malicious actors to compromise the Council’s ICT systems and cyber security should not be disclosed to external organisations, partners, or members of the public. 
  • Examples of information which could be used by malicious actors, particularly if comprised of details relating to short time periods of less than a year, include: 
    • Use of external cyber/online security contractors, firms; and 
    • Details of ICT and cyber security systems, procedures, policies, and contracts particular to the Council 


    We hope you find this information useful.

    The Council publishes Access to Information requests and responses on its online Disclosure Log. Only requests deemed to be in the public interest will be included and any request included within this log will be de-personalised accordingly.

    To view the Council’s Disclosure Log, please visit our website.

    Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf
     
    If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.   Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].
     
    Please remember to quote the reference number above in any future communications.
     
    If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/.

    Yours sincerely



    Freedom of Information
    Complaints and Information Team
    Chief Executives Department                                                
    Nottinghamshire County Council
    The Council is committed to protecting your privacy and ensuring all personal information is kept confidential and safe. For more details see our general and service specific privacy notices at: https://www.nottinghamshire.gov.uk/global-content/privacy