Disclosure Log

Devices Used in Public Facing Services (FOI/8514)

Message from Nottinghamshire County Council - 13 September 2026

Dear **********
 
FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/8514.
 
Thank you for your request for information relating to Devices Used in Public Facing Services.

I am writing to make a request for information under the Freedom of Information Act 2000.

I am requesting the following under the Freedom of Information Act 2000. A completion table is at the end of this request; filling it in is sufficient to answer in full.

Definitions

"Device" — an end-user computer in active use by your own staff, officers and elected or appointed members in delivering your organisation"s services: desktops, laptops, tablets and thin clients.

Include devices used in frontline and public-facing services you run directly.

Include devices used by your staff but managed on your behalf by a third party, shared service or managed service provider. Under
s.3(2)(b) FOIA, information held by another person on your behalf is held by you.

Exclude servers, mobile phones, medical devices, operational technology, and any device in storage or awaiting disposal.

Exclude devices used by schools and academies, whether or not you provide their IT support. If fire and rescue services are delivered within your organisation, please include them and confirm this below.

"Unsupported" — the operating system has passed its vendor end-of-support date. Count a device as unsupported even if you hold Extended Security Updates for it. Windows 10 reached end of support on

14 October 2025 and counts as unsupported for the purposes of this request.
 
  1. How many devices in total 6771
    2) How many of those devices are unsupported None
    3) Please break the Q2 figure down by operating system. Exempt (See Below)
    4) Have you purchased Microsoft Extended Security Updates for Windows 10 If yes, how many devices are covered Exempt (See Below)
    5) How much have you paid, or contracted to pay, for Year 1 ESU coverage (15 October 2025 to 13 October 2026), excluding VAT Estimated prices are £47.50 to £61 per device
    6) By what date do you expect all devices to be running a supported operating system If no date has been set, please say so — that is a valid answer. N/A as all devices are supported
    7) Please link to any report or paper addressing Windows 10 end of support or operating system migration considered in the public part of a board, committee, authority or panel meeting since 1 January 2025. N/A - Windows 10 ESU provides critical security updates for eligible devices through to October 12, 2027

For this FOI, we are not supplying anyinformationon ICT Infrastructure Operating Systems or information on any Extended Support purchased.  This is exemption informationunder section 31 of Freedom of Information Act. The public interest in disclosure for transparency, scrutiny and accountability of public bodies is outweighed by the public interest in ensuring the risks to operations and assets of public authorities are not exposed to malicious actors. 
This is due to the following: 
  1. Any information that could be used by hackers, scammers, and other malicious actors to compromise the Council’s ICT systems and cyber security should not bedisclosedto external organisations,partnersor members of the public. 
2. Examples of information which could be used by malicious actors, particularly ifcomprisedof details relating toshort timeperiods of less than a year, include: 
  • Use of external cyber/online security contractors, firms; and 
  • Details of ICT and cyber security systems, procedures,policiesand contracts particular to the Council 
 
We trust this now satisfies your request and that you find this information to be helpful.
 
If you are dissatisfied with the handling of your freedom of information request, you have the right to ask for an internal review. Requests should be submitted within 40 working days of the date of receipt of this email and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected] .
 
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/
 
Please remember to quote the reference number above in any future communications.
 
Most of the information that we provide in response to freedom of information requests will be subject to copyright protection.  In most cases the copyright will be owned by Nottinghamshire County Council.  The copyright in other information may be owned by another person or organisation, and this will be indicated on the information itself.
 
You are free to use any information supplied to you for non-commercial research or private study purposes.  The information may also be used for any other purpose allowed by a limitation or exception in copyright law, such as news reporting.  However, any other type of re-use, for example by publishing the information in analogue form, including on the internet, will require permission of the copyright owner.
 
For information where the copyright is owned by Nottinghamshire County Council details of the conditions on re-use can be found on our website at https://www.nottinghamshire.gov.uk/global-content/copyright.
 
Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf
 
Yours sincerely
 
Complaints and Information Team
Chief Executives Department
Nottinghamshire County Council