Disclosure Log

FOI- Potholes (FOI/7202)

Message from Nottinghamshire County Council - 02 March 2026

Dear *********,

 

 

FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/7202

Thank you for your request for information relating to FOI- Potholes.

We are now able to provide the following information:

  1. What is the longest time a pothole has been reported on the system before being addressed.
After careful consideration, Nottinghamshire County Council are exempting this question under Section (12) Cost of compliance would exceed appropriate limit. The information you have requested is not held in a reportable format and would require a manual review of individual pothole reports to identify the relevant date. We currently hold between approximately 50,000-100,000 pothole reports that would need to be manually examined. We estimate it would take one member of staff approximately 2 minutes to check the reports meaning this would take us over the 18 hour limit. 
  1. What % of potholes that you repair are potholes that have been previously repaired.
This information is not recorded.
  1. Based upon that number, what is the cost to the taxpayer for constantly repairing previously poor repairs.
As above.
  1. Given the above number, what % of previously repaired potholes do you ask the contractor to return to fix poor work.
As above.
  1. What is the current cost to the taxpayer for claims made against the council for damage to cars in the past 24 months.

£105,294.25 paid in compensation for the period 1 February 2024 to the 31 January 2026.

We trust this now satisfies your request and that you find this information to be helpful, however if you are unhappy with the way in which your request has been handled, then please email us at [email protected] quoting the reference FOI/7202 and we will be happy to review your request

For future reference, Nottinghamshire County Council regularly publishes previous FOI requests and answers on its website, under Disclosure logs, that may provide details relating to your query. (see link) Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.   Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://www.nottinghamshire.gov.uk/global-content/privacy

 

I confirm that the authority holds information falling within the description specified in your request. However, we estimate that the cost of complying with your request would exceed the appropriate limit. The appropriate limit has been specified in regulations and for local authorities it is set at £450. This represents the estimated cost of one person spending 2 1/2 working days in determining whether the Department holds the information, and locating, retrieving and extracting the information. Under section 12 of the Freedom of Information Act the Department is not obliged to comply with your request and we will not be processing your request further.

If you were to make a new request for a narrower category of information, it may be that we could comply with that request within the appropriate limit, although I cannot guarantee that this will be the case. You may wish to ask for assistance in narrowing your request. 

Having applied an absolute exemption I am not required to consider the balance of public interest for and against disclosure.