Disclosure Log
Pothole (FOI/7155)
Message from Nottinghamshire County Council - 02 February 2026
Dear *********,
FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/7155
Thank you for your request for information relating to Pothole.
We are now able to provide the following information:
Response
| Year | Number of claims received | General Damages Paid to Pedestrians & Cyclists £ | Special Damages Paid to Pedestrians & Cyclists £ | Costs Paid to Claimant Solicitors for claims from Pedestrians and Cyclists £ |
| 2024/25 | 699 | 0.00 | 0.00 | 0.00 |
| 2023/24 | 2113 | |||
| 2022/23 | 1084 | |||
| 2021/22 | 660 | |||
| 2020/21 | 592 |
NCC legal staff do not handle insurance claims. These claims are handled inhouse by the Risk and Insurance team and therefore we are unable to identify the specific costs associated with the administration of these specific claims as this is only one part of the work the team undertake. The Council only incurs legal costs when a claim litigates. Once litigated instructions will be given to the Council’s external legal partners to take on the handling of the claim on the Council’s behalf.
–All inspections are completed in a uniform approach by inspectors, following criteria set out in the NCC Highway Inspection & Risk Manual (HIRM) which is linked here - https://www.nottinghamshire.gov.uk/transport/roads/highway-inspection-manual
We trust this now satisfies your request and that you find this information to be helpful, however if you are unhappy with the way in which your request has been handled, then please email us at foi@***** quoting the reference FOI/7155 and we will be happy to review your request
For future reference, Nottinghamshire County Council regularly publishes previous FOI requests and answers on its website, under Disclosure logs, that may provide details relating to your query. (see link) Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests. For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or foi@*****.
Please remember to quote the reference number above in any future communications.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://www.nottinghamshire.gov.uk/global-content/privacy