Disclosure Log

Message from Nottinghamshire County Council - 07 July 2025

Dear ***** *****,

FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/5919

Thank you for your request for information relating to Potholes.

Please accept our apologies for the delay in getting the information to you.
We are now able to provide the following information:

Please provide me with, broken down by each financial year from 2021-22 to 2024-25:
 

• The name of contractors/companies you have contracts with to undertake pothole repair work. VIAem
• The total number of pothole-related compensation claims.
• The total number of pothole-related compensation claims which were accepted.
• The total monetary amount paid out in pothole-related compensation.

Please provide all internal audit reports and reviews completed since 1 January 2024 related to pothole repair work.

Via do not keep a formal record of “audit reports”, any quality control data is informally managed by their operations supervisors following the checking of completion photos of  work carried out. 
 
NCC Highways do undertake site inspections of “…patching…” sites and record the outcomes.
We do not have a subcategory of works specifically termed “pothole repairs”
These visits are not “…audits…” per se, rather they are investigations of the works ongoing at a particular location.


Please provide me with the minutes from all meetings between the relevant council’s contracts officer(s) and the relevant pothole repair team and/or contractor since 1 January 2025.

There are no specific meetings associated with this matter, any discussions would have been held informally between VIA and the relevant contractor.
 

We trust this now satisfies your request and that you find this information to be helpful, however if you are unhappy with the way in which your request has been handled, then please email us at [email protected] quoting the reference FOI/5919 and we will be happy to review your request

For future reference, Nottinghamshire County Council regularly publishes previous FOI requests and answers on its website, under Disclosure logs, that may provide details relating to your query. (see link) Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.   Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or