Disclosure Log

Message from Nottinghamshire County Council - 27 March 2026

Dear *********,

FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/7567

Thank you for your request for information relating to Health and Social Care Community Equipment.

We are now able to provide the following information:

Question 1: Please describe your Community Equipment Service delivery model (for example, in-house, outsourced, hybrid etc).
Our service is outsourced to the British Red Cross; we have the credit model for standard catalogue and stock ownership for specials. Plus, we provide minor adaptations.

Question 2: Does your community equipment service offer supported employment opportunities If so, what are the details of this offer and what proportion of your team are supported employees
No. Although British Red Cross do employ a wide of employees from all backgrounds.

Question 3: Please share the site / floor plan for your community equipment warehouse solutions.
Sorry, this isn’t available

Question 4: How do you manage people moving in and out of county with community equipment
We usually observe the NAEP cross borders guidance.  We aim to talk to the new area to discuss which items they are happy to continue supporting and agree a recharge (after depreciation) it depends on the equipment, if its electrical items no service advocates moving these due to concerns about movement, safe set and ongoing servicing and maintenance.  Movement of lower level equipment tends to be standard.

Question 5: What is your process for ordering non-standard / special stock
We have specials practice guidance for the whole service and standardised order forms, along with eligibility criteria. Prescribers make a clinical need assessment and submit a request which is checked, goes to multi partner panel if over financial threshold for consideration. If approved, our contractors process the request.

Question 6: How do you operate your weekend / out of hours equipment service
Our service is commissioned 7 days a week, operating from 8am to midnight. Customer Services is open 7 days; with an emergency calls cover for bank holidays and evenings.

Question 7: Please list a commissioning procurement contact for your community equipment service.
ICELS Partnership Manager: Sarah Docksey [email protected]
Commissioning Manager: Helen Neville [email protected]

We trust this now satisfies your request and that you find this information to be helpful, however if you are unhappy with the way in which your request has been handled, then please email us at [email protected] quoting the reference FOI/7567 and we will be happy to review your request

For future reference, Nottinghamshire County Council regularly publishes previous FOI requests and answers on its website, under Disclosure logs, that may provide details relating to your query. (see link) Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.   Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].

Please remember to quote the reference number above in any future communications.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or