Disclosure Log
Council Occupational Physiotherapy Service (FOI/6622)
Message from Nottinghamshire County Council - 19 November 2025
Dear *********,
FREEDOM OF INFORMATION ACT 2000 – REQUEST FOR INFORMATION REFERENCE FOI/6622
Thank you for your request for information relating to Council Occupational Physiotherapy Service.
We are now able to provide the following information:
This request relates to employee physiotherapy services (including Occupational Health Physiotherapy) provided by the council to its staff.
Service Delivery Model
Does the Council currently deliver employee physiotherapy services (including Occupational Health Physiotherapy) in-house or through an externally commissioned provider
The Council deliver services via an externally commissioned provider
Current Provider Details:
If the service is externally commissioned, please provide the name of the current provider and the duration of their contract (including start and end dates, and any extension options).
Sano Physiotherapy Limited. Contract end date 31.3.2026
Referral and Triage Process:
How are employee referrals for physiotherapy triaged (e.g. direct line manager referral, occupational health, online form)
Is triage completed internally or outsourced to the provider
How many referrals in the last 12 months or last full year of MI
Referrals are triaged via the Occupational Health Service. Last full year MI 83 referrals.
Digital Systems / Case Management Tools:
Does the Council use any digital system or online portal for managing referrals, appointments, or management reporting (e.g. an online referral portal, HR case management system, or occupational health platform)
If so, please specify the name of the system and whether it is operated by the provider or the Council.
The council uses Eopas, operated by the Council
Session Delivery:
What proportion of physiotherapy sessions are delivered:
* In person
* Via secure video call
* Via telephone consultation
No information held
Average Sessions Per Case:
On average, how many physiotherapy sessions are provided per employee (including assessment and follow-up appointments)
The average number is 5.
Self-Managed vs Assisted Treatment Plans:
What proportion of cases result in self-managed treatment plans (e.g. exercise videos or online programmes) compared to assisted treatment (hands-on therapy)
No information held
Performance and Reporting:
What Key Performance Indicators (KPIs) or management information are routinely collected to monitor physiotherapy service performance
(e.g. referral turnaround times, attendance rates, discharge outcomes, employee satisfaction, etc.)
Quarter MI provided:
Number of referrals
Time form referral to appointment
Time to discharge
Average number of appointments per employee
Price and Costing:
What is the current annual budget for occupational physiotherapy services and/or the average cost per physiotherapy session (including triage, assessment, and treatment)
£59.54 phone triage and first assessment then £29.77 per session there after.
Optional / Educational Services:
Does the Council offer any additional musculoskeletal education, wellbeing sessions, or webinars (e.g. back care, posture, or early intervention workshops)
If yes, are these delivered internally or by the provider
No.
Contractual and Procurement Details:
When is the current contract due to expire or be retendered
If available, please provide the procurement reference number or link to the most recent tender notice.
Is there a planned tender for this service within the next 12 months
The current contract expires 31.3.2026. The Council will review its requirement for the service.
We trust this now satisfies your request and that you find this information to be helpful, however if you are unhappy with the way in which your request has been handled, then please email us at [email protected] quoting the reference FOI/6622 and we will be happy to review your request
For future reference, Nottinghamshire County Council regularly publishes previous FOI requests and answers on its website, under Disclosure logs, that may provide details relating to your query. (see link) Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests. For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].
Please remember to quote the reference number above in any future communications.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or Yours sincerely
Complaints and Information Team
Chief Executives Department
Nottinghamshire County Council
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