Disclosure Log

Telecoms Estate (FOI/6839)

Message from Nottinghamshire County Council - 16 December 2025

Dear Requester,
Request FOI/6839
Further to your request received on 26th November 2025, I confirm that the Council has now considered your request under the Freedom of Information Act 2000.

Questions & Answers)
Under the Freedom of Information Act, I would like to request the following information.

Telephone System:
What make is your telephone system Exempt (See below)
How old is the telephone system you operate Exempt (See below)
How many users do you have Approx 10,000
Is your telephone system cloud based or on premise Both
Can your switchboard operators transfer external incoming calls to all users across your estate Yes
How many extensions does your telephone system have Approx 10,000
 
Telecoms Estate:
How much do you spend annually on telecoms £895,167.00
Do you know how this is split into Voice Telecoms / Data Networking / Mobile  Communications / Maintenance Exempt (See below)
How many analogue lines do you have Exempt (See below)
How many ISDN2 Services do you have Exempt (See below)
How many ISDN30 Services do you have Exempt (See below)
How many mobiles do you have 3812
Have you done anything about the Analogue Switch Off / Digital Switch On  If so, what have you done Digital is in place
What are the contact details for the person who looks after telecoms and the costs associated with these [email protected]

Microsoft:
How much do you spend annually with Microsoft Exempt (See below)
How often do you review licensing costs Exempt (See below)

For this FOI, we are not supplying any Network, Supplier, Product or Contract information. 
This is exemption information under section 31 "Law Enforcement" of Freedom of Information Act. The public interest in disclosure for transparency, scrutiny and accountability of public bodies is outweighed by the public interest in ensuring the risks to operations and assets of public authorities are not exposed to malicious actors. 
 
This is due to the following: 
 
  1. Any information that could be used by hackers, scammers, and other malicious actors to compromise the Council’s ICT systems and cyber security should not bedisclosedto external organisations,partnersor members of the public.  
  1. Examples of information which could be used by malicious actors, particularly ifcomprisedof details relating toshort timeperiods of less than a year, include: 
  • Use of external cyber/online security contractors, firms; and 
  • Details of ICT and cyber security systems, procedures,policiesand contracts particular to the Council 

We hope you find this information useful.
The Council publishes Access to Information requests and responses on its online Disclosure Log. Only requests deemed to be in the public interest will be included and any request included within this log will be de-personalised accordingly.
To view the Council’s Disclosure Log, please visit our website.
Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at:
https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf
 
If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.   Requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information Team, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].
 
Please remember to quote the reference number above in any future communications.
 
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/.

Yours sincerely



Freedom of Information
Complaints and Information Team
Chief Executives Department                                         
Nottinghamshire County Council
The Council is committed to protecting your privacy and ensuring all personal information is kept confidential and safe. For more details see our general and service specific privacy notices at: https://www.nottinghamshire.gov.uk/global-content/privacy