Disclosure Log

Complaints advocacy services (FOI/4846)

Message from Nottinghamshire County Council - 16 October 2024

Dear *****

Freedom of Information Request – Ref: FOI/00004846

Thank you for your email of 27 September 2024 where you requested information about our complaints advocacy services.

The information you requested is:
 
  1. The value of the contract your local authority awarded for independent NHS complaints advocacy services in the following financial years:
 
  1. 2019/20 (1 April 2019 to 31 March 2020)             £908,210.04
  2. 2010/21 (1 April 2020 to 31 March 2021)             £908,210.04
  3. 2021/22 (1 April 2021 to 31 March 2022)             £908,210.04
  4. 2022/23 (1 April 2022 to 31 March 2023)             £908,210.04
  5. 2023/24 (1 April 2023 to 31 March 2024)             £933,104.94


Nottinghamshire County Council does provide the provision of Independent Health Complaints Advocacy (NHS complaints)

However, we don’t have a contract awarded specifically for NHS complaints. This offer is held within the contract for Statutory Advocacy Service provision (including Care Act, Independent Mental Health Advocacy (IMHA), Independent Mental Capacity Advocacy (IMCA) , Independent Health Complaints Advocacy (NHS complaints) , Relevant Persons Representative Advocacy (RPPR) and is a joint contract between Nottinghamshire County Council & Nottingham City Council.

The above figures represent the total value of the Advocacy contracts for each year.
 
  1. Does your local authority currently provide or commission a dedicated complaints advocacy service to support people to make complaints about adult social care

Nottinghamshire County Council does not provide or commission a dedicated complaints Advocacy service to support people to make complaints about adult social care, however we do have a service just not a dedicated service.
 
  1. If so, how much funding was allocated to this service in the following financial years:
    1. 2019/20 (1 April 2019 to 31 March 2020)
    2. 2020/21 (1 April 2020 to 31 March 2021)
    3. 2021/22 (1 April 2021 to 31 March 2022)
    4. 2022/23 (1 April 2022 to 31 March 2023)
    5. 2023/24 (1 April 2023 to 31 March 2024)

As Question 1.

Your privacy: we use your personal information such as name and address so that we can comply with our legal obligations to respond to FOI requests.  For further details about the use of information about you, please see the information handling privacy notice on our website at https://www.nottinghamshire.gov.uk/media/4323566/informationgovernanceandinformationrightsprivacynotice.pdf.

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review.  Internal review requests should be submitted within 40 working days of the date of receipt of the response to your original request and should be addressed to: Complaints and Information – Team Manager, Nottinghamshire County Council, County Hall, Loughborough Road, West Bridgford, NOTTINGHAM, NG2 7QP or [email protected].

Please remember to quote the reference number above in any future communications. 

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.  The Information Commissioner can be contacted at: Information Commissioner’s Office, Wycliffe House, Water Lane, WILMSLOW, SK9 5AF or https://ico.org.uk/make-a-complaint/foi-and-eir-complaints/.

Yours sincerely

Colin Sawers
Information Case Officer | Customers, Complaints and Information
Chief Executive"s Department | Nottinghamshire County Council
County Hall | Loughborough Road | West Bridgford | NOTTINGHAM | NG2 7QP
Tel: (0115) 977 3714